REFUND POLICY
**Return and Refund Policy**
Thank you for shopping with Artifactors. We are committed to providing you with high-quality products and a seamless shopping experience. Please review our Return and Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
**1. Damaged Products:**
In the unfortunate event that your purchased product arrives damaged, we sincerely apologize for any inconvenience caused. However, please note that Artifactors does not offer returns or refunds for damaged products. We encourage you to carefully inspect your items upon delivery and report any damages to our Customer Support within 48 hours of receiving the product. Our team will be glad to assist you in filing a claim with the shipping carrier and provide guidance on potential remedies.
**2. Incorrectly Delivered Products:**
If you receive a product that is different from what you ordered, we apologize for the error. In such cases, we offer an exchange of the incorrectly delivered product. Please contact our Customer Support within 7 days of receiving the product to initiate the exchange process. We will provide you with instructions on how to return the incorrect item, and once we confirm its receipt, we will promptly ship the correct product to you.
**3. Eligibility for Exchange:**
To be eligible for an exchange due to an incorrect delivery, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when received.
- You must provide proof of purchase, such as an order number or receipt.
- The request for exchange must be initiated within 7 days of receiving the product.
**4. Return Process:**
To initiate a product exchange for an incorrectly delivered item, please follow these steps:
a. Contact our Customer Support at [Customer Support Email] within 7 days of receiving the product.
b. Provide your order number, a description of the incorrect item received, and any relevant images if necessary.
c. Our Customer Support team will guide you through the return process, including packaging and shipping instructions.
**5. Shipping Costs:**
Artifactors will cover the shipping costs associated with the exchange of incorrectly delivered items. However, please note that any additional costs incurred during the exchange process, such as customs duties or taxes, will be the responsibility of the customer.
**6. Contact Us:**
If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our Customer Support team at [Customer Support Email]. We are here to assist you and ensure your shopping experience with Artifactors is enjoyable and hassle-free.
Please understand that this Return and Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically.
Thank you for choosing Artifactors for your shopping needs.
Sincerely,
Artifactors